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General Terms & Conditions

Terms & Conditions

Trade Only B2B Website

We only supply to the CCTV trade. To Purchase from us, you are confirming that you are from within our industry and have a competent understanding of the products you're dealing with

When using this website Operated by APC Concepts you agree to the following terms and conditions.

This website is only intended to be used for reference only, and is not intended to offer statement of fact, professional or legal advice. We try to ensure that any information included in the site is up to at the time of inclusion of that particular section, product or specification sheet, however this is not guaranteed, specification and images are subject to change without prior notice. APC Concepts will not accept any liability for any eventualities of any errors or omissions within or linked to the website. Please do not rely on the information provided should you have any doubts about information within the site or particular product please contact a member of staff at APC Concepts.

APC Concepts its agents and employees, are not liable for any losses or damages arising from your use of this site.

Links to external websites/content are checked at time of inclusion & occasionally thereafter and are just intended to supply additional information. APC Concepts has no control over external websites and therefore no responsibility for products, content & information contained within. Should any errors be found on either external links or our own site please feel free to let us know so we can take any appropriate action.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.

All products warranty applies only to the original purchaser (Named on the Invoice). The supplier warrants all goods be free from defects in material and workmanship under normal use provided the goods have been operated in accordance with the instruction manual. The commencement for all warranties is the date of delivery to the Purchaser from the Supplier. The Supplier makes no other warranty, express or implies with respect to the goods, their marketability, quality or fitness for any particular use or purpose. In particular but without prejudice to the general provisions of these conditions no responsibility is assured for incidental or consequential damages of any warranty express implied. Goods returned with tampering of the serial number label or security seal will, automatically be void of any warranty.

Failure to observe professional practice for the installation of external devices which results in the ingress of water causing damage will result in the warranty being rendered void. The customer is deemed to understand the nature of the work they are doing and the supplier is not liable for any losses incurred due to work involved in the replacement of faulty equipment. Goods with faults developing within 30 days of delivery will be exchanged or Credited if replacement is not available. Outside the 30 days the goods will be replaced/repaired at our
discretion. Goods with no fault found will be charged for engineer’s time and carriage.

Warranty Is on a RTB (Return To Base) Basis

Claims may be made subject to the Purchaser;
a) Examining the goods on their delivery for any obvious damage or short delivery and reporting by phone & in writing to the Supplier and the carrier within 24 hours of the delivery date.
b) Reporting non-delivery by Phone (and confirming in writing to the Supplier within 3 days of the invoice or expected delivery date).

Returns for credit are only accepted with the Suppliers prior consent in writing. Such returns must be sent or brought to the Supplier at your own cost, and in unused condition quoting all relevant invoices/shipping numbers. A restocking charge may be made of 15% of the invoice value, however a higher rate will apply if packaging is damaged and is not able to be sold as a complete item. We do not accept used products back.